Frequently Asked Questions
Everything you need to know about our premium audio gear and support.
What is the standard shipping time for amplifiers and speakers?
Most in-stock items ship within 1-2 business days. Domestic delivery typically takes 3-7 business days depending on your location and the weight of the equipment.
Do Carvin Audio products come with a warranty?
Yes, all new Carvin Audio products include a limited one-year warranty covering defects in materials and workmanship from the original date of purchase.
What is your return policy for electronic equipment?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied, you can return your item in its original packaging for a refund, minus shipping costs.
Do you offer international shipping for your gear?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, and import fees.
How can I track my order status?
Once your order is processed and leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select financing options at checkout for larger equipment purchases.